Help Centre

The UBA Customer Fulfillment Center is a 24/7 one-stop shop to help you with your inquiries, complaints, and requests for our products and services.

You Speak, We Listen, We Act.

It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.

UBA Customer Fulfilment Centre

We offer services that meet our customers’ everyday banking needs, such as:

Account Balance Inquiries
Information on UBA products and services
ATM card block requests
Card transaction disputes
Online banking inquiries
Stop-cheque instructions
Statement-of-account requests
Card PIN re-issue requests
Online banking password resets
Resolution of complaints that span our different products and services

 

 

Customer Feedback Survey

Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.

UBA's Policy

This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.

 

Banking Solutions for Your Needs

Jinsi ya kuwasilisha malalamiko UBA

How to raise a complaint to UBA

  • – Our employee will request all necessary information from you and verify the correctness
  • – Our employee will provide you with a complaint reference number and will advise you on the time that it will take to resolve your complaint
  • – The resolution will be communicated to you according to the preferred means of communication (email, letter or telephone)
  •  
  • If you are not satisfied with the resolution, you are free to log your dissatisfaction and the branch will escalate the dissatisfaction complaint to our customer complaint centre. Should you still be dissatisfied, you may escalate to UBA Senior management:
  • – UBA Service Quality Manager: odunga@ubagroup.com
  •  
  • Should you still be dissatisfied with our resolution or the complaint has surpassed our 21-day resolution period from date of logging, you may forward your complaint to the Bank of Tanzania (BOT) Complaints Resolution Desk within 14 working days. If it is a complicated matter, you will have an extension of not more than 14 working days.
  •  
  • A complaint that is raised more than 14 days after UBA has delivered its decision, except for complicated matters
  • A complaint that is raised after 2 years since the incident that led to the complaint
  • A complaint that is or has been subject to court proceedings before a court or tribunal
  • A claim of which the total monetary value in respect of claim and remedy to be awarded exceeds TZS15 million
  •  
  • • The BOT complaints forms are available in all UBA branches and an UBA customer service officer will guide you on how to complete the forms
    • The complaint should be on a prescribed form, which is to be completed and signed by the complainant and submitted to BOT as per below contacts
    • All complaints should be addressed to:
    Bank Of Tanzania,
    The Complaints Resolution Desk,
    Office of the Secretary of the Bank,
    2 Mirambo Street,
    PO Box 2939,
    11884, Dar es Salaam.
    Phone: +255 22 2233265/ +255 22 2233246
    e-mail: complaints-desk@bot.go.tz
    facsimile: +255 22 223406

How to raise a complaint to UBA

To register your complaint, please visit any of our branches and speak to any front-line employee or call our contact centre on: +255 (0) 746 984 610, +255 (0) 789 784 302 or +255 (0) 22 286 3451; Email at customerservicetz@ubagroup.com

Please note that the following procedures will be followed:

Our employee will request all necessary information from you and verify the correctness.

Our employee will provide you with a complaint reference number and will advise you on the time that it will take to resolve your complaint

The resolution will be communicated to you according to the preferred means of communication (email, letter or telephone)

 Not satisfied with our response?

If you are not satisfied with the resolution, you are free to log your dissatisfaction and the branch will escalate the dissatisfaction complaint to our customer complaint centre. Should you still be dissatisfied, you may escalate to UBA Senior management:

UBA CFC Head: hellen.wilbard@ubagroup.com

UBA Chief Operating Officer: flavia.kiyanga@ubagroup.com

Still not satisfied?   

Should you still be dissatisfied with our resolution or the complaint has surpassed our 21-day resolution period from date of logging, you may forward your complaint to the Bank of Tanzania (BOT) Complaints Resolution Desk within 14 working days. If it is a complicated matter, you will have an extension of not more than 14 working days.

The Bank of Tanzania (BOT) Desk considers the following complaints as ineligible:

A complaint that is raised more than 14 days after UBA has delivered its decision, except for complicated matters

A complaint that is raised after 2 years since the incident that led to the complaint

A complaint that is or has been subject to court proceedings before a court or tribunal

A claim of which the total monetary value in respect of claim and remedy to be awarded exceeds TZS15 million

Where to get BOT complaints forms:

The BOT complaints forms are available in all UBA branches and an UBA customer service officer will guide you on how to complete the forms.

The complaint should be on a prescribed form, which is to be completed and signed by the complainant and submitted to BOT as per below contacts.

All complaints should be addressed to:

Bank Of Tanzania,
The Complaints Resolution Desk,
Office of the Secretary of the Bank,
2 Mirambo Street,
PO Box 2939,

11884, Dar es Salaam.

Phone: +255 22 223 3265/ +255 22 223 3246

e-mail: complaints-desk@bot.go.tz

facsimile: +255 22 223406746

  • – Our employee will request all necessary information from you and verify the correctness
  • – Our employee will provide you with a complaint reference number and will advise you on the time that it will take to resolve your complaint
  • – The resolution will be communicated to you according to the preferred means of communication (email, letter or telephone)
  •  
  • If you are not satisfied with the resolution, you are free to log your dissatisfaction and the branch will escalate the dissatisfaction complaint to our customer complaint centre. Should you still be dissatisfied, you may escalate to UBA Senior management:
  • – UBA Service Quality Manager: odunga@ubagroup.com
  •  
  • Should you still be dissatisfied with our resolution or the complaint has surpassed our 21-day resolution period from date of logging, you may forward your complaint to the Bank of Tanzania (BOT) Complaints Resolution Desk within 14 working days. If it is a complicated matter, you will have an extension of not more than 14 working days.
  •  
  • A complaint that is raised more than 14 days after UBA has delivered its decision, except for complicated matters
  • A complaint that is raised after 2 years since the incident that led to the complaint
  • A complaint that is or has been subject to court proceedings before a court or tribunal
  • A claim of which the total monetary value in respect of claim and remedy to be awarded exceeds TZS15 million
  •  
  • • The BOT complaints forms are available in all UBA branches and an UBA customer service officer will guide you on how to complete the forms
    • The complaint should be on a prescribed form, which is to be completed and signed by the complainant and submitted to BOT as per below contacts
    • All complaints should be addressed to:
    Bank Of Tanzania,
    The Complaints Resolution Desk,
    Office of the Secretary of the Bank,
    2 Mirambo Street,
    PO Box 2939,
    11884, Dar es Salaam.
    Phone: +255 22 2233265/ +255 22 2233246
    e-mail: complaints-desk@bot.go.tz
    facsimile: +255 22 223406
How do yo find our services?

Jinsi ya kuwasilisha malalamiko UBA

Ili kuwasilisha malalamiko yako tafadhali muone mfanyakazi wa UBA – sehemu ya huduma kwa wateja katika tawi la UBA ulilotembelea au piga simu kwenye kituo chetu cha huduma kwa wateja kwa kutumia namba zifuatazo;
+255 (0) 746 984 610 au
+255 (0) 222 863 451; au
Kwa kutumia anwani ya barua pepe; customerservicetz@ubagroup.com

  • – Mfanyakazi wa UBA atahitaji taarifa muhimu kutoka kwako na kuzihakiki
  • – Mfanyakazi wa UBA atakupatia namba ya kumbukumbu ya malalamiko yako na utajulishwa siku ambapo malalamiko yako yatakuwa yameshughulikiwa
  • – Mawasiliano kati yako na UBA kuhusiana na utatuzi wa malalamiko yako yatafanywa kupitia barua pepe, njia ya posta au njia ya simu.
  •  

  • Kama hautaridhishwa na suluhisho utakalopewa, tawi husika la UBA litawasilisha malalamiko yako kwenye kitengo kinachoshughulikia malalamiko ya wateja kilichopo makao makuu ya UBA. Na kama bado hautaridhishwa na suluhisho unaweza kuwasiliana na Viongozi wafuatao wa UBA makao makuu:
    Meneja wa huduma bora kwa wateja queen.odunga@ubagroup.com
    Mkuu wa kitengo cha Masoko na Uhusiano:
    brendasia.kileo@ubagroup.com au
    Mkurugenzi wa Uendeshaji:
    flavia.kiyanga@ubagroup.com

    Na kama bado hautaridhishwa na suluhisho kutoka UBA, au
    haujapokea majibu ya malalamiko yako ndani ya siku 21 za kazi toka ulipowasilisha malalamiko unaweza kupeleka malalamiko yako kwenye Dawati la usuluhishi wa malalamiko ya wateja la Benki Kuu ya Tanzania (BOT) ndani ya siku 14 za kazi. Kama ni suala lenye utata, utaongezewa siku zisizozidi 14 za kazi.

  • – Malalamiko hayo yawe yamewasilishwa ndani ya kipindi cha siku kumi na nne (14) baada ya UBA kufanya maamuzi yake au kushindwa kuyapatia ufumbuzi malalamiko yako, isipokuwa kwa masuala yenye utata ambayo yameongezewa siku 14 za kazi
  • – Malalamiko ambayo yametokea katika kipindi kisichozidi miaka miwili (2) iliyopita tangu lilipojitokeza.
  • – Lalamiko lisiwe linashughulikiwa mahakamani
  • – Lalamiko lisizidi kiwango cha shillingi za kitanzania million 15
  •  
  • Fomu za malalamiko za BOT zinapatikana kwenye matawi yetu na mfanyakazi wa huduma kwa wateja wa UBA atakuelekeza jinsi ya kujaza
    Fomu ya malalamiko inaweza kuwasilishwa Benki Kuu ya Tanzania
    Malalamiko yote yatumwe kupitia anuani ifuatayo:
    Benki Kuu ya Tanzania,
    Dawati la Usuluhishi wa Malalamiko,
    Ofisi ya Katibu wa Banki,
    Mtaa wa 2 Mirambo,
    S.L.P 2939
    11884, Dar es Salaam.
    faksi namba +255 22 223 4067
    Simu: +255 22 2233265/ +255 22 2233246
    Barua pepe:complaints-desk@bot.go.tz

 

Contact

United Bank for Africa (Tanzania) Ltd
30 C/ 30 D Nyerere Road, Dar es Salaam, Tanzania. P.O Box 80514.
+255 746 984 610
+255 22 286 3451
+255 22 286 4468
or email customerservicetz@ubagroup.com

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About Us

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Mwinyimkuu Ngalima

Chief Retail Officer

Mwinyimkuu is the new Head Retail Banking for UBAT. His resumption date is 1st June 2022. Mwinyimkuu has over seventeen (17) years working experience in Bank’s, He previously worked with Exim Bank (T) Ltd and prior to that he was working with NMB Bank.
Mwinyimkuu comes in with the vast experience in Retail banking having worked as branch Commercial Manager, Branch Manager and currently as Senior Manager in their strategic branch in Zanzibar.
Mwinyimkuu is the holder of Masters of Business Administration in Finance from University of Wales Institute, Cardiff – UK, Post Graduate Diploma in Tax Management from the Institute of Finance Management and a bachelor degree in Agricultural Economics and Agribusiness from Sokoine University of Agriculture.
Mwinyimkuu is fluent in both English and Swahili

Emanuel-Arkadi

Emanuel Arkadi

Chief Risk Officer
Emanuel has joined the Bank on 16th May 2022. He has vast experience in Risk Management with over Fourteen (14) years working experience in Bank’s. Emanuel has worked with Exim Bank (T) Ltd and Stanbic Bank. Emanuel is the holder of Msc. Finance and Investment from Institute of Finance Management, also has bachelor of Commerce and Management in Accounting from the University of Dar es Salaam. Emanuel is a certified Public Account (CPA(T), Certified financial service risk specialist, CFRS (IRMT- Tanzania), and he has ACI Operational Certificate from ACI Financial Markets Association.

Ms. Farhiya Warsame

Non Executive Director
Ms.Warsame Farhiya ; is a Non- Executive Director for United Bank For Africa – Tanzania with effect from March 2019. Ms. Warsame is the Founder and Managing Director of Rashal Petroleum, with 8 years of prior banking experience with two international banks. Mrs. Farhiya is a highly experienced business woman and academician with enormous involvement and broad knowledge in investment, wholesale and commercial banking as well as project and corporate relationship management

Mr. Heri Bomani

Non Executive Director
Mr. Heri Bomani- Mr. Heri is currently serving as the Founder & Director of MLC Properties and also as the Founder& Managing Director of Pangani Group. He was appointed as a Non – Executive Director of UBA Tanzania in October 2020. He also serves as the Executive Director of Pangani Real Estate Services Limited and Pangani Advisory Limited from 2013 and 2011 consecutively. Mr. Heri has held various executive management positions through the years such as serving as the Managing Director & CEO of Kenya Commercial Bank Tanzania Limited from 2006 to 2010 and also served as the Executive Director, Consumer Banking at Standard Chartered Bank Tanzania Limited from 2000 to 2006 in which he was appointed and served as a Member of the Board of Directors of Standard Chartered Bank Tanzania Limited and also the member of the Consumer Banking Africa & Middle East/South Asia Leadership Team. Mr. Heri has broad, knowledge in investment banking, wholesale and commercial banking, account management, project management, Fund management and public-sector relationship management in which he was able to make remarkable accomplishments during his tenure at Standard Chartered Bank Tanzania Limited whereby he was recognized as a proactive and industry leading commercial bank in Tanzania thus being voted as the leading employer in Tanzania by the Association of Tanzania Employers and received the Banker of the year Award for 2005 by Euro money and the Financial Times. He contributed to grow the revenue base from USD 3.1M in 2001 to USD 12.9M in 2005 and also grew the deposit base grow massively from TZS 44B in 2001 to TZS 133B in 2005. Mr. Heri holds a Bsc Economics in Banking and Finance from the University of Wales, College of Cardiff.  

Mr. MARTIN JONAS MMARI

Non Executive Director

<strong>Male-Martin Jonas Mmari</strong>- He is currently serving as a Tanzania partner and CEO of Digitian Global Consulting. He was appointed as a Non – Executive Director of UBA Tanzania in August 2019. Before serving in the Board of UBA Tanzania, he held many strategic positions at various times as the Director of Finance at PPF Pension Fund from 2002 to 2018 in which he represented the Fund and served as a board member for CRDB Bank Ltd from 2001 to 2016 and was later appointed to serve as the Chairman of the Board of directors for CRDB Bank Ltd from 2004 to 2016 and also served as the Head of Financial Reporting &amp; Investments and Acting Director of Finance at PPF Pension Fund in 2001. Prior to that, he served as the Bank Examiner of the Bank of Tanzania between 1991 and 2000.

Mr. Alexander Trotter

Non Executive Director
Mr Trotter has significant experience in managing, investing and advising African public and private companies. He was a portfolio manager for over ten years investing in frontier African equities, with a demonstrable track record of strong performance. He is a trustee of the Tony Elumelu Foundation, Africa’s leading supporter of entrepreneurship. He has a background in investment management, strategy, and corporate finance, and has held positions with UBS and GAM. He began his career at Linklaters, as a corporate lawyer. Mr Trotter holds degrees from Oxford University and Imperial College.
Mr.Ebele Ogbue

Mr.Ebele Ogbue

Non Executive Director
Mr. Ebele holds a B.sc (Honours) degree in accounting from the University of Lagos and an MBA (IT & Management) from CASS business school London. His professional career started at Price Waterhouse in 1991, before his foray into banking where he has spent the last two decades working at international banks such as Citi Bank and Standard Chartered Bank before joining UBA in 20014. His banking experience spans various areas of banking from Asset Based Finance to core Corporate Banking and Trade Finance. Prior to his current role, he was MD/CEO, UBA Capital Europe and pioneer MD/CEO of UBA Liberia  

Mr. Oliver Alawuba

Group Managing Director

Oliver, a seasoned banking professional, comes on board with a broad range of strategic and well-grounded experience in Corporate and Institutional Banking, Consumer Banking, Public Sector, Retail and Commercial Banking, Project Management, Corporate Governance, and overall bank management.

Mr. Oliver Alawuba has acquired 25 years of work experience in the banking industry after his short foray into academia. He joined the former Standard Trust Bank (STB) as a pioneer staff in 1997. Over the years, he has demonstrated strong passion for excellence and result-oriented leadership capability. 

Prior to his current appointment as the Group Managing Director/CEO of UBA Banking Group, Oliver was at various times country CEO and Regional CEO in the Rest of Africa, Executive Director, East Bank (Nigeria) and later Group Deputy Managing Director/CEO, covering Nigeria and other 19 subsidiaries in the Rest of Africa. He also worked in another bank and rose to the position of Executive Director. Oliver is an effective and self-motivated professional. 

Oliver possesses B.Sc and M.Sc degrees in Food Science and Technology and MBA in Banking and Finance. He is an alumnus of the AMP and SEP programmes of the prestigious INSEAD Business School, France and London Business School respectively.

He is also a Fellow of the Nigerian Institute of Management (NIM) and an Honorary Senior Member of the Chartered Institute of Bankers of Nigeria (CIBN). 

Ms. Ogechi Altraide

Non Executive Director
Over 30 years’ experience in investment banking, wholesale and commercial banking, account management, project management and public-sector relationship management, Strong skills in Corporate Governance, with MBA from University of Nigeria, Post Graduate Diploma, Computer Science and Engineering from Anambra State University of Technology.

Amb. Tuvako Manongi

Chairman
Ambassador Tuvako Nathaniel Manongi: Is the Board Chairman United Bank for Africa (UBA) – Tanzania, He was appointed in 2018 replacing Gen. Robert Mboma who served as the pioneer board chairman from inception in 2009 to 2018. Mr. Manongi, served the government of the United Republic of Tanzania as the permanent representative of the country to the United Nations (UN)till his retirement in 2016. He also served as the Principal Officer in the office of the Deputy Secretary-General within the executive office of the Secretary-General for the United Nations (UN) from 2007 to 2012. Mr. Manongi is a career diplomat civil servant having held high positions as the United Republic of Tanzania Deputy Permanent Representative in New York in 2005 to 2007 and also Personal Assistant to President Benjamin Mkapa from 2002 to 2004.  He was the Counselor (Legal) at the Permanent Mission between 1997 to 2001 also Second Secretary and then First Secretary of the United Republic of Tanzania Embassy in Washington, D.C between 1981 & 1987. Mr. Manongi first joined the Ministry of Foreign Affairs in 1978 as a Legal Officer. He holds a bachelor’s degree in law from the University of Dar es Salaam, in the United Republic of Tanzania. He is also a graduate of the Centre for Foreign Relations in Dar es Salaam and holds a postgraduate degree in Maritime Administration from the World Maritime University in Malmö, Sweden.

Benson Tsetonga Msangi

Chief Finance Officer
Benson is the candidate considered for the role of Chief Finance Officer for UBAT, he will join the Bank on 1st August 2022. Benson has over seven (7) years working experience and his current employer is Exim Bank (T) Ltd. Prior to that, Benson also worked with Pricewaterhouse Coopers Tanzania Limited (PWC) as Senior Assurance Associate. Benson will come in with the vast experience in Strategy Formulation, Budgeting, Performance Management, Financial Reporting and Taxation. Benson is the holder of Bachelor of Accounts and Finance in Public Sector from Mzumbe University, Advance Diploma in Accounting and Business – ACCA, Certified Charted Accountant (ACCA) – UK and Certified Strategic Management – ACCA UK Benson is fluent in both English and Swahili.

Stella Shangali

Country Head Resource
Stella Shangali, was employed as a Country Head, Resource of UBA Tanzania. Before her appointment as a Country Head, Resource to UBA Tanzania, Ms. Stella was the Assistant Human Resource Manager from April 2014 to January 2017, also she was Human Resources and Administration Officer from April 2010 to March 2013 both role she served at Britam Insurance Tanzania Limited. Prior to her employment she had served as a Human Resource Assistant at Kabanga Nickel Company Ltd from June 2008 to March 2010. Ms. Stella received her education at Institute of Finance Management, from which she holds Post Graduate Diploma in Human Resource Management and is also a graduate of the University of Dar es salaam, where she earned a Bachelor of Arts in Political Science and Public Administration.

Juma Musa

Country Head Internal Control
Mr. Juma Musa has six (6) years working experience out of that, five (5) years being with UBAT. Juma started as an Officer in Audit /Control department at UBAT in 2011 before he left to Equity Bank in 2015 and he was re-hired by UBAT in October 2016. Juma holds a BCOM degree from University of Dar es Salaam and he is also a registered member of National Board of Accountants and Auditors (NBAA). He is fluent in English and Swahili.

Brendansia Kileo

Head, Marketing and Corporate Communication
Brendansia Kileo, is the Head of Marketing and Corporate Communication (MCC) at UBA Tanzania. She joined UBAT on 10th July 2017. Brendansia has six (6) years working experience in the field Marketing and Corporate Communications, Prior joining UBAT she was working with East Africa Television (EATV) on the same field of Marketing and Communications. Brendansia is the graduate from United State International University – Africa (USIU) in Nairobi Kenya, holding a Bachelor degree in International Business Administration. Brenda is fluent in both English and Swahili.

Joseph Ringa

Country Head Audit

Was born on 18th April 1966. He is married with four children. He is an Associate Certified Public Accountant (ACPA) registered by the National Board of Accountants and Auditors [NBAA] of Tanzania. He holds a Diploma in Accountancy certificate obtained from Zambia Institute of Technology (now Copperbelt University) in Kitwe Zambia.

A Diploma in Risk Management in Finance/Banking obtained in Stockholm, Sweden.
He has 14 years of working experience in the banking Industry in the field of internal auditing, starting as Senior Internal Auditor in 2004 at Tanzania Postal Bank where he rose to Senior Manager Audit before joining United Bank for Africa Tanzania as Country Head Audit in November 2016.

Kelvin Vitalis Nguma

Chief Risk Officer

Kelvin Nguma is the Chief Risk Officer at UBA Tanzania. Kelvin has more than ten (10) years working experience out of that, six (6) years being in Risk Management. Prior to join UBAT he was the Manager in Risk and Compliance department at Tanzania Postal Bank (TPB). Kelvin is the graduate from Institute of Finance Management holding a Bachelor degree in Banking and Finance. Currently he is pursuing MBA from Mzumbe University majoring in Corporate Management. Also, he is certified Risk Specialist by International Association of Financial Management and Certified Professional Banker by the Tanzania Institute of Bankers. Kelvin is fluent in English and Swahili.

Christina Kongola

Head Compliance

Is a professional Lawyer born December 1973. She is married with three children.
Professionally, she is an Advocate of the High Court Tanzania and Courts subordinates there to, and Member of the Tanganyika Law Society. She is a Certified Compliance Specialist from the International Financial Management and holds a Master’s Degree in Laws majoring in Corporate and Commercial from the University of Dar es salaam.
Christina holds Post Graduate Diploma in Legal Practice from the Law school of Tanzania and a Bachelor’s Degree in Laws (LLB)(Hons)from the Open University of Tanzania as well as Diploma in International Relations and Diplomacy from the Center for Foreign Relations in Dar es salaam.
She has a ten years work experience in the banking Industry, mainly in management and Compliance, Money Laundering and Terrorist Financing Risks. She started her career in banking, way back in 2003 as a Call Center Agent with NMB Bank – Head Office and later in 2010 was promoted to Compliance Officer within the same Institution before joining the United Bank for Africa(UBA) (T) Limited in June, 2017 as Head of Compliance.

Victoria Charles Lupembe

Head Legal & Company Secretary
Victoria Charles Lupembe, was employed as a Company Secretary/Head of Legal of UBA Tanzania in 16th July 2018. Before her appointment as a Company Secretary/Head of Legal to UBA Tanzania, Ms. Victoria was the Senior Associate at Mawalla Advocates. Prior to her employment at Mawalla Advocates, she worked with Aloys & Associates as an Associate from 2014 to 2015. Prior to that, from 2012 to 2014, she was the Company Secretary of Fanikiwa Microfinance Company Limited and from 2010 – 2012 she held the position of a Legal Officer at the then Tanzania Gatsby Trusts newly created Financial Institution called Fanikiwa Microfinance Company Limited. Ms. Lupembe received her education at the University of Dar es Salaam, in the United Republic of Tanzania, from which she attained a Bachelor’s Degree in Law, and is also a graduate of the Mzumbe University in Dar es Salaam where she earned a Master’s degree in Business Administration in Corporate Management. Ms. Lupembe is a Practicing Advocate with a Post-Graduate Diploma in Legal Practice from the Law School of Tanzania.

Gbenga Makinde

Managing Director

Mr Gbenga Makinde is currently the Managing Director/ CEO of UBA Tanzania a subsidiary of the United Bank for Africa (Plc). Mr Gbenga (commonly known as GMak) has had a lengthly carrier in the banking realm, which over the course of two decaded has seen him at the helm of a number of critical departments.

Prior to his appointment as MD/ CEO of UBA Tanzania, he was the MD/ CEO of UBA Benin where he made great number of significant achievements in different time periods. Before Joining UBA Plc, Mr Makinde worked in various managerial roles and positions having worked for Metropolitan Bank Limited, Equatorial Trust Bank Limited and Access Bank Plc.

Makinde is people centered and has consciously developed his communication skills in a manner that relates to various categories of target audience and stakeholders to enhance business growth.

Flavia Kiyanga

Chief Operations Officer

Ms. Flavia has twenty-five (25) years working experience out of that, ten (10) years being with UBAT. Flavia has been employed with UBA Tanzania since 2009 up to date. Within UBA Bank Tanzania Flavia has assumed various responsibilities in operations department as Branch Operation Manager from 2009 to 2014 then she has been promoted as Head of Domestic Operations from 2015 to 2018 and Currently Flavia is the Chief Operating Officer (COO) from November 2018. Prior to that, from 1996 to 2009, she was the Branch Finance Officer of Tanzania Postal Bank. Flavia holds a Master’s degree in Business Administration, Finance and Banking from Mzumbe University, also Flavia graduated at Mzumbe University where she earned an Advanced Diploma in Economic Planning.