DAR ES SALAAM, Sunday 10 October 2021. Being a special celebration of the year,” United Bank for Africa (UBA) Tanzania joins the rest of the world in celebrating Customer Service Week themed “The Power of Service” aiming at celebrating the importance of customer service and the people who offer best services to customers amidst the pandemic on a daily basis.
In line with the theme “The power of service” branches engaged with customers by delivering high quality customer experience as the bank is committed to consistently go an extra mile in delighting the customers at every interaction.
It is at this period where the bank collects feedback from the customers to measure satisfaction in order to improve the quality of products and services offered towards meeting their expectations and create a happy experience.
Marking the end of Customer Service Week, UBA Chief Operation Officer, Flavia Kiyanga expressed her sincere gratitude to customers for the opportunity to bank and serve them with trust.
This was accompanied by awarding appreciation certificates to customers to keep connecting and strengthening the level of commitment for business growth.
Flavia said that, “as we continue the engagement with our customers, UBA has been investing in expanding the bank network to bring services closer to our customers by opening Mwanza and Kijitonyama branches to cater customers need in line with their expectations, because our number one goal is excellent services.”
“We remain grateful to our customers, we promise to continue to win their hearts and minds and strive to expand our branch network further to other parts of the country but also constantly innovate and improve our digital banking channels to adopt to the change in times and consumer tastes and make banking part of our customer’s lifestyle by ensuring convenience and secured transaction anytime, anywhere.”
Speaking during the event also, Head Marketing and corporate communication Ms. Brendansia Kileo said; “UBA is driven by excellent core values that gears towards customer service thus; Excellence, Execution and Enterprise and a very firm customer first Philosophy that trains every staff from the executive level to junior levels on the importance of excellent customer service. Apart from that UBA has invested heavily on seamless digital solutions that are user friendly, fast, secured and convenient to ensure customers are delighted at every interaction.”
UBA anticipates in improving customers’ perceptions by treating them with respect and always listen with intent to serve and resolve. Our customers always come first.